Randstad
Mail Coord.
Mailroom Coordinator - Worcester, MA
Randstad in partnership with The Hanover Insurance Group are actively seeking a Mailroom Coordinator to join their
Intelligent Document Management (IDM) team on a temporary to permanent basis. For more than 170 years, The Hanover
has been committed to delivering on our promises and being there when it matters the most. We live our values every day,
demonstrating we CARE.
Position Overview/Summary:
Responsible for the overall daily production of mailing output that is generated from the organization's source systems.
Perform routine checks on the jobs and output to ensure the highest levels of quality and integrity are achieved. Perform
customer service tasks for business associates. Remain committed to our C.A.R.E. values in customer service.
What's in it For You?
• Start Date: ASAP
• Career Development: 3-6 months temporary to permanent (performance based)
• Starting pay: $19.00 / hour with a conversion salary of $40,000 at the point of conversion
• Schedule: Monday – Friday 7:30 AM -4:00 PM onsite
• Benefits: Yes, both as a temp and when permanent with Hanover.
Responsibilities / Essential Functions:
•Identification of issues with systems, output, or processes
•Documentation of varying daily production
•Support other business functions and business partners
•Ensuring SLA’s are consistently met
•Understanding and following of both departmental and organizational policies
•Maintaining proper supply levels of consumables
•Perform other duties as assigned
•Analyze job processes and recommend improvements
•Customer services skills as dictated by management which may include, but are not limited to answering the phone, mail
runs, and administrative responsibilities.
Position Requirements:
•High school diploma/GED /equivalent work experience
•Ability to use personal computer and other standard office equipment
•Perform tasks that may be routine and repetitive with accuracy
•Ability to read, write, and perform basic math skills
•Ability to work independently or as part of a team
•Problem Solving/Judgment - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a
timely manner
•Accountability - Proactively identifies present and future obstacles, issues, and opportunities; takes actions to address such
obstacles, issues, and opportunities
•Flexible and Agile - Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding
and appreciation of individual differences
•Teamwork/Collaboration - Actively solicits ideas and opinions from others. Encourages team members to voice
ideas/concerns. Shows respect for diversity. Fosters collaboration
•Ability to stand or sit for extended periods of time
•Ability to perform work tasks in a loud/noisy work environment
•Ability to work productively and accurately in a stressful, fast paced production environment under deadline pressure
•Ability to work on site, including during adverse weather conditions
•Ability to use personal computer and other standard office equipment
•Ability to work cooperatively.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and
fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we
encourage you – at every level – to grow and develop.
EEO STATEMENT:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for
employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and
ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin,
gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of
discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender
identity, disability, marital status, veteran status, genetic information or any other status protected by law.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.