Randstad
Controls Management Specialist - Hybrid
Transfer Agent Governance & Oversight Specialist
Position Overview
As part of Vanguard's strategic shift to serve clients through a VBA account structure, the Transfer Agent (TA) Modernization initiative will retire VAST and implement a new recordkeeping system (NewT) designed exclusively for intermediated accounts. Due to the complexity of retirement and tax rules, direct accounts referred to as Mutual Fund Direct (MFD) will not be supported in NewT or eligible for the VBA platform.
These accounts will be serviced by BNY as a third-party provider TA, with Vanguard retaining oversight. The new operating model takes effect in May 2026.
The MFD population includes approximately:
- 23,000 Personal Wealth client accounts
- 878 Mercer advised client accounts (formerly VIAS)
- A limited number of international accounts
Vanguard will maintain client ownership while providing oversight of BNY's execution of transfer agency servicing activities, ensuring services are performed completely, accurately, and timely.
Key Responsibilities
Transfer Agency Operations Oversight
- Provide oversight of BNY's performance of Transfer Agent servicing activities.
- Monitor service execution to ensure activities are completed accurately and timely.
- Support transaction-related operations, statements and confirmations, client call inquiries, website support, client correspondence, tax reporting, and other regulatory requirements.
Operational Process Management
- Net settlement
- Omnibus reconciliation
- Oversee historical document and client operational support requests, including:
- Processing requests (Money Movement, Transfer Requests, adjustments, etc.)
- Mercer specialty process requests
- Elevated client scenarios
- Operational support requests
- Document requests
Mutual Fund Direct (MFD) Operations Support
- Oversee additional less frequent MFD operational processes, including:
- Fund event updates
- Fund mailings
- Forms review
- Escheatment
- ESA force liquidation
- Promotion/demotion
- CA matching
- Client alerts
- Infowave updates
- TAC report
- Afores
- Public site review
- IID file updates
Issue Resolution
- Manage MFD ad hoc issue resolution related to operational processes.
Demand Drivers / Work Allocation Assumptions
- 50% Net settlement and omnibus reconciliation
- 30% Historical document and client operational support
- 20% MFD operational process oversight
- 10% Issue resolution
Business Context
This role supports Vanguard's first external service provider model for transfer agency servicing while maintaining client ownership and oversight responsibility. The role is part of the TA G&O Third Party Management team and is responsible for governing and overseeing third-party transfer agency servicing activities for the Mutual Fund Direct population.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.