Contractor - HR Service Representative

HR Services Representative

Pay Rate: 38.00 per hour

Hybrid - Scottsdale - Tuesday - Thursday onsite, Monday and Friday home

6 month contract with potential to extend.

37.5 – 8:30 – 5 Monday - Friday

Role Summary

Supports customer service, administrative support, and operational activities for Human Resources and Learning and Development Operations. This role handles incoming inquiries, directs non-routine or complex questions to the appropriate HR specialists, supports accurate documentation, and contributes to operational execution across learning programs, systems, reporting, scheduling, logistics, vendor coordination, and process improvement efforts.

Key Responsibilities

• Respond to crew inquiries related to training programs, learning platforms, completion requirements, and operational processes in real time or within expected service levels.

• Assess the complexity of requests, answer directly when appropriate, and escalate non-routine or complex questions to the appropriate HR, Learning, or business partners.

• Support intake requests, case queues, service requests, enrollment activity, scheduling, logistics, communications, and vendor coordination.

• Enter and maintain accurate documentation in systems of record so new hire, existing crew, and learning-related transactions can be processed accurately.

• Leverage internal systems, intranet resources, reporting tools, and collaboration platforms to respond to inquiries and educate crew on self-service options.

• Support data accuracy, process controls, documentation standards, and applicable corporate data administration and data security expectations.

• Contribute to process improvement, automation opportunities, and special projects within Learning and Development Operations.

Required Skills & Experience

• At least one year of related work experience or equivalent combination of training and experience.

• Strong customer service orientation with the ability to support crew, business partners, and stakeholders professionally.

• Experience supporting administrative, operational, service delivery, or HR-related processes.

• Ability to manage multiple priorities, follow defined controls, document work accurately, and escalate issues using sound judgment.

• Data literacy and comfort working with reports, trackers, and operational metrics.

• Proficiency with Microsoft Office and collaboration tools, including Outlook, Teams, Excel, and PowerPoint.

Preferred Skills & Experience

• Experience with Workday, Workday Learning, ATS platforms, case management systems, learning management systems, or other HR technology platforms.

• Experience with reporting tools, Power BI, SharePoint, ServiceNow, or similar operational platforms.

• Exposure to project coordination, program support, training administration, or vendor management.

• Ability to learn and leverage new technologies quickly in a technology-enabled service environment.

Ideal Candidate Profile

• Service-oriented and comfortable supporting crew and business partners through repeatable operational processes.

• Organized, detail-oriented, and accountable for accurate follow-through.

• Able to operate in a fast-paced environment while maintaining professionalism and good judgment.

• Collaborative, adaptable, and interested in continuous improvement.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.