Customer Service Representative

Are you a customer service enthusiast with a knack for clear communication and problem-solving? We're looking for dedicated individuals to join our team in Grandview Heights, OH, as Customer Service Specialists! If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you.

This is a fantastic opportunity to join a stable and supportive organization where you can make a real impact on our customers' lives.

Compensation: $19.00/hour

Work Schedule: Monday - Friday, Hybrid (mix of in-office and work-from-home days each week)

What You'll Do:

As a Customer Solutions Specialist, you'll be the first point of contact for our valued customers, agents, and brokers. Your primary focus will be providing exceptional service and support, which includes:

Responding to Inquiries: Promptly and efficiently handling incoming questions from customers, brokers, agents, and government agencies.

Clear Communication: Engaging with diverse groups through both verbal and written correspondence.

Financial Assistance: Guiding customers through various financial transactions.

Contract Interpretation: Explaining complex contract provisions for a variety of products to policyholders and other business units.

Staying Informed: Maintaining up-to-date knowledge of product provisions, administrative processes, and relevant federal and state regulations.

Problem Solving: Resolving routine errors and identifying situations that require more advanced technical knowledge for escalation.

Transaction Processing: Accurately processing monetary transactions within established guidelines.

Research & Analysis: Reviewing and interpreting records and reports to make informed decisions.

What We're Looking For:

Education: High school diploma or equivalent is required. Undergraduate studies or participation in technical coursework (such as LOMA, CLU, ChFC) are a plus.

Experience: Previous customer service or call center experience is highly desirable.

Skills:

• Excellent verbal and written communication skills.

• Strong active listening abilities.

• Proficiency in navigating computer systems and databases.

• A natural ability to empathize with customers and de-escalate situations.

• Detail-oriented with strong organizational skills.

• Ability to work independently and as part of a team.

Preferred: NASD series 6 and/or 26 licenses are a plus and may be required depending on the assigned product line or distribution system.

Ready to make a difference?

If you're a dedicated and customer-focused individual looking for a rewarding career opportunity with a hybrid schedule, apply today! We look forward to reviewing your application.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).