RCS privacy notice

1. introduction

This privacy statement applies when you visit and apply to our talent pool. It describes our collection and use of your personal data, for what purposes we use your personal data, to whom we may disclose it (such as clients, service providers and/or other Randstad Group Companies), where it may be transferred to or accessible from and what your rights are.

2. about us

Randstad Enterprise B.V., located in Diemermere 25, Diemen, The Netherlands (referred to in this notice as: “we” or “us”), a Randstad Group Company will process your personal data in accordance with this privacy statement.

3. what personal data do we collect about you

When you register to our talent pool, we collect and process personal data about you such as:

Identification information – we process your name, contact information (including home address, home phone number and mobile phone number), citizenship and country of residence, date of birth, (in exceptional cases) gender, digital signature and languages spoken.
CV/resumes and other recruitment information – we process your CV/resume, work history, information about your skills, your experience and educational background and other relevant information (such as your photograph, interview notes and personal data included in the cover letter or as part of the application process).
Government issued identifiers – we may process government issued identifiers including (without limitation) the national identification number, social insurance number and social security number, as legally required.
Survey results - any information you share with us in response to survey(s) we may send you
Diversity and inclusion information - where permitted under applicable laws, we may collect sensitive personal information like your ethnic background, race, religious and or philosophical beliefs as part of our DE&I initiatives.
Information you choose to share with us – we may process additional personal data if you choose to share that with us.

This data may be obtained directly or indirectly from you. In the latter case, we will inform you of the purpose and data sources we use, when we communicate with you in connection with our services (e.g. to alert you about a job opportunity), or in any event within one month of the time we indirectly obtain your data. The exception is where the provision of this information to you would cause disproportionate efforts. In that case, we may take alternative measures to protect your rights and freedoms.

4. why do we need your personal data?

We process your personal data for the purposes specified below:

To provide our services to you (including matching and proposing you to clients, interviews, assessments). For example, we may process your personal data to recommend jobs to you based on your profile and enable our consultants to provide you with tailored job opportunities: The processing of your data and the use of automated systems is based on our legitimate interest in matching you to job opportunities. In some cases, we may ask you for your specific consent to provide you with a particular job opportunity.
Training and updating of systems/statistical purposes. Some of the systems that we use to provide our services are based on machine learning technology. In order for that technology to function reliably, it needs to be trained and updated on the basis of existing data. We may also process personal data in an aggregated manner for statistical purposes: Based on our legitimate interest in training and updating our systems.
Dispute management and litigation: such processing is necessary for the purpose of the legitimate interests pursued by Randstad Sourceright, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes;
Compliance with labor, tax and social security laws and other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements): such processing is necessary for compliance with employment and social security legal obligations.
Events: Based on our legitimate interest in maintaining a good relationship with our community of candidates and promoting our services by inviting you to our events;
To conduct corporate transactions (including mergers, acquisitions and divestments): Processing is necessary for the purpose of the legitimate interests pursued by Randstad Enterprise, which include our interest in developing our business through mergers, acquisitions and divestments;
We may collect information about your race, ethnic origin, sexual orientation and similar information. We will only do so where permitted or mandated by applicable law (e.g. equal opportunity or diversity and inclusion laws), and to support our efforts to create an inclusive and diverse work environment.

5. how long do we keep your personal data?

We will not retain your personal data for longer than necessary. In order to determine whether to retain your personal data, we take into consideration when you last logged in onto and interacted with our talent pool. In case of prolonged inactivity, we may close and delete your account and personal data associated with it.

6. HR technologies

our use of innovative HR technologies for talent matching and services

Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of today’s HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes.

For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for. This is a user-friendly way for candidates to:

provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate.
know promptly whether their skills meet a job’s essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset.
answer at any moment convenient to the user.

As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants. This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in.

improving the client experience

HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate: creativity and emotion.

web beacons

Our emails may contain a single, campaign-unique "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails, wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

responsible use of HR technologies

The Randstad Group is committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here). Randstad Group Companies do not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful.

We strive to involve human beings whenever we make decisions that significantly impact you. If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you.

To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example:

We regularly test the output created by these technologies to identify potential unfair bias.
We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.
Both our consultants and our search and match algorithms are thoroughly trained and always work together.

7. with whom do we share your personal data

We may share your personal data:

with other entities of the Randstad group of companies. We are part of a multinational group of companies and sometimes we may share personal data with other Randstad groups of companies for the purposes of efficient management of business, compliance with legal and regulatory requirements and to provide our services to you (include as matching) and to our clients. For an overview of these entities, click here.
with Randstad clients. Within the scope of our services, including recruitment and provision of temporary work.
with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider).
with third parties providers of marketing-related services (e.g. we may store your personal data in a cloud-based CRM-application that is hosted and provided by a third party service provider; e.g. when we use a third party service provider to organise an event we may share your personal data with that third party in order to invite you to that event).
with providers of professional services (e.g. to our auditors, our tax advisors, our legal advisors).
with public authorities (e.g. if pursuant to applicable law Randstad must disclose personal data to the social security authorities and to tax authorities).
with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them).

We may also disclose your personal data to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets.

When we share your personal data as described above, such personal data may be transferred both within and outside the European Economic Area (EEA).

In the event that we transfer your personal data internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place.

Your personal data may be transferred from countries located within the EEA to countries located outside of the EEA (such as the United States). In such cases, we will require that the following safeguards are observed:

The laws of the country to which your personal data is transferred ensure an adequate level of data protection. Click here for the list of non-EEA countries that, according to the European Commission, provide an adequate level of data protection; or
The transfer is subject to standard data protection clauses approved by the European Commission. More information about those data protection clauses is available here; or
Any other applicable appropriate safeguards under article 46 of the EU General Data Protection Regulation (2016/679).

For more information about the safeguards that we have implemented to protect your personal data internationally, please contact us at rsrdpo@randstad.com.

We do not sell health information as defined by the Washington My Health My Data Law.

8. how we will protect your personal data

We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data.

While we have measures in place to protect your personal data, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches.

9. your data protection rights

You have the following rights regarding your personal data:

Right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this notice.
Right of access: You have the right to access the personal data we keep about you – this is because we want you to be aware of the personal data we have about you and to enable you to verify whether we process your personal data in accordance with applicable data protection laws and regulations.
Right to rectification/correction: If your personal data is inaccurate or incomplete, you have the right to request the rectification of your personal data.
Right to erasure/deletion: This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep it. This is not a general right to erasure, there are exceptions and we may deny your request if we are required by law to keep the information, or if the law otherwise permits us to keep information.
Right to restrict processing: You have rights to ‘block’ or suppress further use of your personal data in certain circumstances and jurisdictions. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.
Right to data portability: Where the right applies, you have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such personal data transferred directly to a third party.
Right to object to processing: You have the right to object to certain types of processing, in certain circumstances and jurisdictions. In particular, the right to object to the processing of your personal data based on our legitimate interests or on public interest grounds; the right to object to processing for direct marketing purposes (including profiling); the right to object to the use of your personal data for scientific or historical research purposes or statistical purposes in certain circumstances.
Right to withdraw consent: If our processing of your personal data is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your personal data in the context of voluntary employee surveys.
Right to object to automated decision making: In certain jurisdictions you have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects for you or similarly significantly affects you. Automated decision making takes place when an electronic system uses personal data to make a decision without human intervention. This is not a general right to object, there are exceptions. For example, we are allowed to use automated decision making where it is necessary to perform a contract with you and appropriate measures are in place to safeguard your rights. For further information, see the section “Innovative HR technologies”.
Do Not Sell/Share Personal Information. You may have the right to direct Randstad not to sell your personal information to third parties.
Right to non-discrimination: You have the right not to receive discriminatory treatment for exercising any of your rights.

If you want to exercise your rights or have any other question about your personal data, you can contact our Data Protection Officer at rsrdpo@randstad.com.

We will handle your request with special care to ensure your rights can be exercised effectively. We may ask you for proof of identity to ensure that we are not sharing your personal data with anyone else but yourself, specifically if you are making an access, deletion, or rectification/correction request.

You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make your request effective right away.

In any case, within one month from your request, we will inform you ofthe actions taken.

If you have any complaints, please let us know so that we can help you further and adjust / improve our work processes if necessary. However, you also have the right to lodge a complaint with a supervisory authority.

10. children’s data

Randstad’s services are only available to individuals over the age of 18. Randstad is not intended for and does not knowingly collect personal information from individuals under 18. If we believe you are under 18, we may delete your information at any time without notice to you. If you are the parent or guardian of a child under the age of 13 and believe that your child has provided personal information to us, you may contact our Data Protection Officer at rsrdpo@randstad.com to exercise your rights as a parent or guardian.

11. changes to this data protection notice

We may update this notice from time to time. You can see the date on which the last change was made below. We advise you to review this notice on a regular basis so that you are aware of any changes.

This statement was updated on 2 September 2024.